Shipping and Delivery
Your delivery charges will depend on the order value. These charges will be displayed during the checkout process.
Though our main offices are in Canada, we offer international delivery from our warehouse in Hong Kong.
If items are missing or damaged:
Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:
- Please check the item in front of the courier by checking the contents of the package and sign in the delivery receipt stating delivery.
- Sign on the delivery receipt stating delivery.
- If the item has any damage whatsoever, please include the same note on the delivery receipt.
- Do not throw away any of the original inner or outer packaging.
- Request replacement or report damage by contacting us within 7 working days of delivery date, Mythroll Armory will not take the responsibility of the damaged/missing item(s) after this period.
Please note that if order cancelation requests are received more than 24 hours after submitting, a $5 restocking fee may apply if the item has already been packaged. We are closed from 5PM to 9AM EST and cannot address requests during this time.
Any questions regarding this policy can be directed to firstname.lastname@example.org